Open a New Technical Support Case

To open up a new technical support case, please email support@centrinetcorp.com.

 

Please provide the following information:

 

  • Name and Company
  • Description of the problem, provide screen captures of errors, if applicable.
  • When did the problem first occur?
  • Severity of problem.  Refer to the Critical Level Definitions.
  • Any recent changes?

 

Critical Level Definitions:

 

  Severity   Definition
1 A Production System is down or effectively unusable as a result of the problem.  Problem causes mission-critical impact on the Customer's operation with no acceptable workaround or functionality used to perform tasks considered to be essential to Customer operations, project completion, or normal productivity of end user.
2 A Production System is up and running, but the problem causes significant impact and has no acceptable workaround.  High impact problem where operation is proceeding, but in a significantly impaired fashion or functionality used to perform tasks considered to be important but not primary to immediate business operations.
3 A Non-Production System is up and running and the problem causes only limited or insignificant impact.  Important to long-term productivity, but is not causing an immediate work stoppage.
4 Problem does not have significant impact to the Customer or functionality that is not important and infrequently used.

 

 

“If your company expects in-house and remote users to be productive at anytime of the day, with complete security and access to corporate documentation, CentriNet is your solution.”

-Carter Brothers

 

“CentriNet’s solution gave us faster time-to-productivity on new applications and a quicker ROI on our technology investments.”

-Associated Credit Union

 

“This is what outstanding support looks like!”

-University Health Services

Virtual IT Solutions Newsletter

CentriNet's new IT Solutions Journal is an interactive monthly newsletter that provides insights into innovations in IT, making the best use of  virtualization, and reducing your hardware footprint.